FAQ

Frequently Asked Questions

General FAQ

Q. Where are the Steele Hill Vacation Club Resorts located?

A. We have three unique resorts all located in the Lakes Region of New Hampshire. Steele Hill Resort, our flagship, is located in Sandbornton, NH. Summit Resort is on a hilltop in Laconia, NH, overlooking the Weirs Beach area, and Center Harbor Inn, is located in Center Harbor, NH, on the northern shore of Lake Winnipesaukee. See Planning Your Vacation for details on getting here.

Q. What amenities can I expect during my stay?

A. Each Home Resort offers a unique set of onsite amenities. view our resorts pages to see all the amenities that each resort can provide.

Q. What time is check in/out?

A. Steele Hill and the Summit Resorts both have a 4pm check-in and a 10am check-out. The Center Harbor Inn has a 3pm check-in and an 11am check-out.

Q. Is breakfast included?

A. Breakfast is not included except at Center Harbor Inn where guests can enjoy a continental breakfast each morning.

Q. Do you have wheelchair accessible rooms?

A. Yes, each of our resorts offers a number of rooms to accommodate wheelchairs. Simply ask your agent when you make your reservation.

Q. Do you have smoking rooms or allow smoking on the property?

A. All of our resorts are smoke-free properties. 

Q. Do you allow pets?

A. Sorry, only pets with service credentials are permitted onsite at the resorts.

Q. Are extra beds/rollaways available?

A. No, Each room occupancy is in compliance with fire codes and extra beds or occupants are not permitted.

Q. Is there a fee for parking?

A. Absolutely not. Parking is free at all of our resorts.

Q. Do you provide pool towels?

A. Yes we do. No need to bring your own. We've got you covered!

Q. Are the pools heated?

A. Yes, all indoor pools are heated. 

Q. Do you have a lost and found?

A. Yes we do. Simply call the front desk of your resort if you have lost (or found) an item.

Q. Do you have free wi-fi?

A.  Yes, all resorts offer complimentary wi-fi service.

Packages

Q. Why choose the Steele Hill Resorts Vacation Club

A. We stand out from other vacation clubs with our simple, flexible vacation ownership program, easy online booking tools, and superior member support. From our three, exceptional New Hampshire home resortsto thousands of premier destinations worldwide, we bring the best of personalized service and vacation freedom to our members. Read more about membership.

Q. How do I book a package?

A. Browse our current package deals or call our reservation line at 1-800-661-2243 and our agents will help find a package that best suits your travel style and needs. We'll even customize your vacation package!

Q. Can I cancel a reservation?

A. Absolutely. Simply call our reservation line at 1-800-661-2243and inform your agent that you need to cancel. Because cancellation policies can vary, refer to your confirmation that you received when you originally booked for specific details.

Q. How do the tours work?

A. The Steele Hill Vacation Club is the best home resort and vacation ownership program in New England. We offer promotions to interested individuals to highlight a vacation experience from the perspective of a member. Our trained and knowledgeable representatives will provide a tour and explain the advantages of membership in the Steele Hill Vacation Club. If you believe, like we do, that everyone deserves great vacations, then we invite you to come visit, join the club, and start enjoying the best, stress-free vacations you've ever had.

 

Stress Less. Vacation More.

As a member of the Steele Hill Vacation Club, you will enjoy exceptional accommodations and hospitality as well as flexible booking options that fit your travel style. Relax, unwind, and reset year after year amidst the magnificent beauty of the Lakes Region and beyond. Become a member and start creating vacation memories that last a lifetime.

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